XLA®

About XLA®

Software and IT processes are created with binary perfection. But people are far from perfect. We’re not black and white. And we don’t always think logically either. These smart, perfect solutions don’t not always fit what we humans really need.

Giarte is the founder of the Xperience Level Agreement® (XLA). In contrast to the usual SLAs, the XLA focuses on user experience, impact and trust. Our XLA philosophy has grown into a complete method with clear guidelines and handy tools.

XLA helps organizations to perfectly align IT to what really matters to customers, employees and the business. We supply XLA as a working method with KPIs and plug-ins for existing ITSM platforms. XLA can be easily translated into benchmarks, scorecards and management rewards.

Rethink is all about rethinking IT. We challenge the status quo and provide a reason to act.

Keywords

• Agile
• Amaze
• Brand Experience
• Cloudeconomics
• Customer Engagement
• Customer Experience
• Cx
• Digital
• Enduser Monitoring
• Ex
• Experience Management
• It
• Itil
• Itil4
• Itx
• Managed Services Provider
• Msp
• Outsourcing
• Sla
• User Experience
• Ux
• Xla

Address

• Headquarters

  Moermanskkade 6001013BC AmsterdamNoord-Holland, Netherlands