Wilms

About Wilms

X MASTERCLASSES | BECOME A LEADER IN CX, NPS AND STORYTELLING

So you are interested in CX, and you know there’s more. You want to be better at it, right? Or perhaps you're intrigued by NPS and the promise of the Loyalty Strategy. You love to learn about trends and developments, best practices, how it all fits together? You want to see how and why stories work, and how you can design your own story to create impact in your organisation? Enroll in one of the Masterclasses that cover everything you need to know. With minds alike and at a fast pace you’ll have inspiration for a lifetime.

SPARRING PARTNER | GET SOMEONE WHO'S BEEN IN YOUR ROLE

You’re involved in CX. Maybe you measure NPS or you have a VOC programme running. People are looking at you to make it happen. But how? How to get better scores, more results and more engagement? Get someone who’s been in your role. To help you as a sparring partner. To support you. In the background, so you can shine.​​

BUSINESS STORYTELLING | DESIGN YOUR STORY, CREATE YOUR IMPACT

Storytelling is vital. And a skillset underestimated in business environments. Yet, it is crucial for success. To find your own compass, to rally people behind you, and to show your organisation your expertise and tangible success. How do you make it work in the organisation?

Keywords

• Ccxp
• Ces
• Customer Experience
• Cx Consultancy
• Cxpa
• Employee Engagement
• Masterclasses
• Net Promoter Score
• Nps
• Voc

Address

• Headquarters

  DelftZuid-Holland, Netherlands

Team by function

Based on 1 public job profiles as of 3 September 2026.

• Consulting / Advisory1