Secret View

About Secret View

Secret View helps retail and hospitality brands collect feedback from real customers through our global mystery shopping community of 65,000+ local consumers.

We turn feedback into action by showing how strategy plays out in day-to-day execution, per location, and at every moment in the customer journey. You get structured, high-quality feedback with concrete examples. This helps you spot patterns, compare locations, and prioritize opportunities for improvement.

All insights come together in our in-house built dashboard, with smart (AI) analysis and clear summaries so you can adjust quickly.

Keywords

• Ai Analysis
• Audits
• Compliance Research
• Customer Experience Research
• Customer Insights
• Feedback
• Mystery Shopping
• Next Level

Address

• Headquarters

  Velperplein 236811AH ArnhemGelderland, Netherlands

Team by function

Based on 81 public job profiles as of 4 September 2026.

• Sales51
• Operations10
• Other / Unclassifiable9
• Engineering / Software Development5
• Customer Success / Support3
• Design / UX1
• Legal / Compliance1
• Marketing1