Hikari CS

About Hikari CS

Hikari CS is an AI-powered helpdesk built specifically for ecommerce brands and online stores.

We help online stores unify every customer conversation — email, live chat, Facebook, and Instagram — into one intelligent inbox, automate up to 50% of repetitive support tickets, and turn every interaction into an opportunity for loyalty and growth.

Our platform combines an AI Copilot for support agents, 24/7 AI self-service, native Shopify integration, multilingual support, and proactive chat campaigns — all in one place.

The name Hikari comes from Japanese, meaning light — a reflection of our belief that great customer service illuminates the relationship between a brand and its customers.

Keywords

• Ai Agents
• Ai Copilot
• Ai Helpdesk
• Chat Campaigns
• Customer Experience
• Customer Loyalty
• Customer Retention
• Customer Service Automation
• Ecommerce Customer Support
• Ecommerce Growth
• Ecommerce Saas
• Helpdesk Software
• Knowledge Base
• Live Chat
• Multilingual Support
• Self-Service Support
• Shopify Integration
• Support Team Collaboration
• Ticket Management
• Unified Inbox

Address

• Headquarters

  Transformatorweg 881014AK AmsterdamNoord-Holland, Netherlands

Team by function

Based on 5 public job profiles as of 3 September 2026.

• Customer Success / Support3
• Founder / Owner2