Conversation Design Institute CDI

About Conversation Design Institute CDI

Conversation Design Institute is the world's leading training, certification, and consulting group for people creating conversational AI Assistants at scale. CDI has more than 200 enterprise clients and more than 15.000 students globally. Conversation Design Institute (CDI) leads the way in developing methods, skillsets, and standards for scaling great conversational experiences. With offices in Austin (USA) and Amsterdam (NL), CDI helps enterprises build high-quality chatbots and voice applications at scale.

Today, CDI's approach has stood the test of time and forms the foundation of conversational AI practices at many of the world's largest enterprises. Organizations like Microsoft, Salesforce, Verint, Rasa, Cognigy, Quiq, and more support our mission of human-centered AI by being members of the CDI Foundation. This non-profit organization contributes to research, develops industry standards, awards inclusivity scholarships, and organizes our Conversation Design Festival and the Beyond Boundaries Global Festival.

Keywords

• Ai Assistants
• Chatbots
• Conversation Ai
• Conversation Design
• Conversational Copywriting
• Copywriting
• Customer Service
• Digital Marketing
• Marketing
• Scenario Development
• Ux Writing
• Voice Assistants

Address

• Headquarters

  Danzigerbocht 451013AM AmsterdamNoord-Holland, Netherlands

Team by function

Based on 8 public job profiles as of 4 September 2026.

• Other / Unclassifiable2
• Product Management2
• Education / Training1
• Executive / C-Suite1
• Founder / Owner1
• Operations1