ContactEngineers B.V.

About ContactEngineers B.V.

ContactEngineers: improve customer satisfaction and increase leads! - Outsourced / Insourced Customer Contact Services - Design/redesign customer contact processes - Effective & Efficient customer contact > Our core business: Customer Service and Complaint Handling For 4 car importers in the Netherlands we handle all customer contacts via email, phone and regular mail. Complaint handling, general as well as more technical queries are dealt with by our automotive skilled staff. The brands we represent account for 15% of all vehicles in the Dutch market. > Other products and services: ContactScan: what is the status of your customer contact in terms of data quality, organisation, systems and communication. ContactEngine: Smart webbased tool which fulfills all customer contact during the lifecycle. Sales and follow up campaigns, CSI, complaints. Integration of all relevant customer data and triggers. Fully automated.

Keywords

• Crm Implementation
• Customer Service And Complaint Handling
• Effective Customer Contact
• Improve Customer Satisfaction And Loyalty

Address

• Headquarters

  Postbus 1221430AC AalsmeerNoord-Holland, Netherlands