walburghschmidt

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Solving the Problem on Service Management - International Trainer Business Critical Systems

>>Your Service Organization is focusing on being more flexible, offering a more diverse product portfolio, higher quality and delivering better customer satisfaction.

You experience an overwhelming amount of work, less and less work completed and the quality deteriorates, you tend to loose grip so you plan more and more meetings, no time to even think of new services, less customer satisfaction resulting in more ‘quick solutions’ and ever changing priorities, your employees becoming increasingly unhappy and, yes, senior management demands you solve the problem of increased costs.

Recognize the dilemma?

Need some assurance? Here it is. A lot of your colleagues struggle with this situation.

You can change your perspective. Implement delivery dates, monitor the work continuously and present your employees with those tasks that are critical now in regard to the delivery date.

As soon as a customer calls with a new case, the operator lists the details and appends a delivery date to it and communicates this with the customer. As soon as an employee opens his computer he is presented with those tasks which needs to be worked upon now.

You appreciate the workforce expertise, you only change the operations. You deliver what you promise. You raise employee satisfaction. You deliver high quality. You can do more with your existing workforce and start thinking of new services. Your senior management loves you and so do your employees.

Wondering if this can be true? We are sure, because we already implemented this way of working.

>> International Consultant / Trainer Business Critical Systems

You cannot do business when your system is down.

There is more to your online business then just plain hardware and software. Get real insight in what you are doing when you manage your online business. Make the right decisions, understand your business by understanding your system.

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