Shwan Consulting Services

Over Shwan Consulting Services

We improve customer service by fixing the processes behind it, not just the metrics. Using Lean Six Sigma-driven process improvement, we help Telecom, Technology and Travel organizations enhance operational efficiency, improve NPS, reduce costs, strengthen employee retention and build long-term customer loyalty.

Our Key Services: * Customer Service Audit — Identify operational gaps, inefficiencies and improvement opportunities across your support processes.

* Customer Service Process Improvement — Redesign and optimize workflows to improve efficiency, SLA performance, NPS and customer satisfaction.

* Customer Service Retainer — Get ongoing, fractional CSM-level support to continuously improve customer service operations, without the cost of a full-time hire.

Trefwoorden

• Consulting
• Customer Experience Management
• Customer Satisfaction
• Customer Support Management
• It Project Delivery Improvement
• It Project Management
• Marketing Content
• Marketing Content Creation
• Nps Enhancement
• Process Improvement
• Recruitment

Team per functiegebied

Gebaseerd op 1 openbare functieprofielen, stand van 19 september 2026.

• Other / Unclassifiable1