Conversational User Interface - #GSED

Over Conversational User Interface - #GSED

Digital technology is developing at a rapid pace. Processes are being digitized and the latest software options are constantly being added. Partly as a result of this, customer expectations are also growing because the digital innovations provide new possibilities.

At the same time, the question also arises: "to what extent can you digitize and omit the human touch with products and services?". A solution to this is making use of a Conversational User Interface.

A Conversational User Interface makes it possible to communicate with a computer on human terms. This interface can be configured as a chatbot or a voice assistant. Very useful as an application for customer services or when looking for information on a website. In addition, Conversational UIs are also used for guidance paths within apps and websites.

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